Returns & Exchanges

At JISULIFE, we want you to be completely satisfied with your portable cooling experience. If your purchase doesn't meet your expectations, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a smooth inspection process.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked carrier to send the package back to our designated electronics fulfillment center.

• 4.
  Receive Refund or Exchange

  Once our technicians verify the item's condition, we will process your refund to the original payment method or dispatch your replacement within 5-7 business days.